Privacy Policy

Effective Date: May 20, 2026

Welcome to the ezCare AI Smart Care System (hereinafter referred to as "the System" or "the Service"), developed and operated by ezAIpro Corporation (hereinafter referred to as "we," "us," or "our"). We highly value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.

By registering, logging in, or using the Service, you signify that you have read, understood, and agreed to all the terms of this Privacy Policy.

1. Types of Data We Collect

A. Account and Profile Data Provided Voluntarily

Customer ID, User Account, and Password used for verification (with enforced case formatting logic), contact names, emails, phone numbers, and care institution information (e.g., Longde Long-term Care Center, Chiayi Yang Ming Hospital).

B. Automatically Collected System and Device Data

Hardware model, operating system version (iOS/macOS), unique device identifiers (UUID), IP addresses, operational access logs, and application crash reports.

C. Sensor and IoT Device Data

Real-time data transmitted wirelessly via Wi-Fi/MQTT from millimeter-wave (mmWave) radar sensors (including non-contact bed occupancy status, respiration/heart rate metrics, and emergency fall detection alerts).

2. Purposes of Data Processing

  • Identity Verification: Managing account permissions across secure mobile and desktop systems.
  • Optimization & Customization: Tailoring system stability and interface designs (such as our standardized "Milk Tea" aesthetic palette).
  • Real-Time Alerting: Sending vital emergency notifications via Apple Push Notification service (APNs / FCM v1) with strict filtering to ensure a notification is issued only once per unique event to prevent redundant fatigue.
  • Legal & Support: Responding to client inquiries, troubleshooting hardware data streams, and ensuring compliance with regulatory bodies.

3. Data Storage and Security Measures

We implement standard technical safeguards?ncluding HTTPS end-to-end encryption, database hashing, firewall rules, and stringent role-based access tokens to protect database environments with large record layers.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data. Data is shared only with trusted infrastructure providers (such as cloud database backends or Apple APNs notification engines) strictly required to perform system functions under confidential data-processing agreements.

5. User Rights (Data Subject Rights)

Users maintain full rights to review, request copies of, correct, or freeze their profile information. Furthermore, you hold the right to request permanent account deletion at any time.

To exercise any of these rights or submit a request for permanent account deletion, please contact us via the channels listed below. Upon verifying your identity, we will respond to your request within the legally mandated timeframe.

6. Children's Privacy

Our platform is built strictly for institutional administrators and professional caregivers. We do not knowingly collect information from individuals under 18 years of age.

7. Amendments to this Privacy Policy

We reserve the right to revise this policy to match ongoing app developments or technical integrations. Major updates will be communicated through push announcements or website placement.

8. Contact Us

Company Name: ezAIpro Corporation

Official Website: www.ezaipro.com

Technical Support: support@ezaipro.com

Peko Lin (Marketing Manager)

Email: peko.lin@ezaipro.com

LINE ID: @161pgvwx

Chad Yeh (Project Manager)

Email: chad.yeh@ezaipro.com

LINE ID: @479sohup